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What if I need to cancel?

Help Centre

Interpreting & translation services

  • What if I need to cancel?

    Our cancellation terms are in line with NUBSLI recommendations:

    0-7 days notice: 100% cancellation fee

    8-14 days notice: 50% cancellation fee

    15+ days notice: no fee

    Please also refer to our terms and conditions for interpreting.

  • Frequently asked questions

    Can you do subtitles and video editing?
    How long is your turn around period for BSL translation work?
    What materials do I need to provide for BSL translation work?
    What information do I need to provide for BSL translation work?
    What is the best platform to use for remote interpreting services?
    How do I book an interpreter remotely?
    What if I need to cancel?
    How can I arrange payment for interpreting services?
    How can I give feedback about the interpreters?
    Will the interpreters be intrusive or interrupt the speakers?