Report a Moodle Problem

Use this form to report a technical problem with a Moodle activity, resource, assignment, quiz, link, video, file or page.

Before completing this form, please check the How to use BSL First Moodle guide and the Moodle troubleshooting helper. If the problem continues, complete this form so the technical team can investigate.

This form is for technical Moodle problems only. Do not use this form for anything else.

Section 1: Your details

First Name

Last Name

Email address

Phone number

Section 2: Course and Moodle activity

Course code

Course level

Moodle activity affected

Moodle activity URL

Section 3: Problem details

Description of the problem

Upload a screenshot of the problem

Choose File

Section 4: Priority

Priority guidance

Low: The issue does not stop you studying, but something looks wrong or could be improved.
Medium: The issue is affecting your ability to complete an activity, but there is no immediate assessment deadline.
High: The issue is preventing you from submitting work, accessing an assessment, joining a required activity, or meeting a deadline.

Please only select High if the issue is time-sensitive or affects an assessment, deadline or required course activity.

Priority

Low

Medium

High

Section 5: Declaration

I confirm that the information provided in this form is accurate to the best of my knowledge.

I understand that this form is for technical problems with Moodle activities, resources, assignments, quizzes, links, videos, files or pages.

I understand that BSL First may access relevant Moodle activity records, submission records or user logs where necessary to investigate this technical issue.

I understand that if the issue affects an urgent deadline or assessment, I should also inform my teacher or the relevant BSL First contact as soon as possible.